Starting a couple of weeks ago, many of my newsletters and social network messages have been marked as junk--a large number of false positives. I've confirmed these are being marked as spam by FOPE by using the Mail Protection Reports for Office 365 (https://www.microsoft.com/en-us/download/details.aspx?id=30716).
After checking the headers (using this KB as a guide: http://support.microsoft.com/kb/2669119) I'm suspecting that the problem is the ASF option called "Bulk Mail" is causing these messages to go to Junk incorrectly.
This help article (https://office.microsoft.com/en-us/office365-suite-help/spam-and-virus-protection-in-office-365-small-business-HA103582250.aspx) implies like Small Business users cannot adjust the spam filtering settings provided by FOPE (e.g. cannot login to the FOPE admin site). Is this correct? Can I turn off the ASF or have the ASF disabled by support staff (e.g. you)?
If this ASF cannot be adjusted; can you provide more information on both when and why it was switched on globally? It's significantly detracting from my experience as an Office 365 user.
After checking the headers (using this KB as a guide: http://support.microsoft.com/kb/2669119) I'm suspecting that the problem is the ASF option called "Bulk Mail" is causing these messages to go to Junk incorrectly.
This help article (https://office.microsoft.com/en-us/office365-suite-help/spam-and-virus-protection-in-office-365-small-business-HA103582250.aspx) implies like Small Business users cannot adjust the spam filtering settings provided by FOPE (e.g. cannot login to the FOPE admin site). Is this correct? Can I turn off the ASF or have the ASF disabled by support staff (e.g. you)?
If this ASF cannot be adjusted; can you provide more information on both when and why it was switched on globally? It's significantly detracting from my experience as an Office 365 user.